SHIPPING, RETURN & EXCHANGE POLICY
We want you to love your Attire Empire purchase. If something isn’t right, eligible products can be returned or exchanged within 7 days of delivery.
This policy applies only to orders placed on www.attireempire.com. Orders purchased through Myntra, Flipkart, Amazon, Ajio or other marketplaces follow the respective platform’s policy.
Shipping
- Orders are generally dispatched within 1–3 business days.
- Free shipping is available on orders above ₹999.
- Tracking details will be shared by SMS, WhatsApp or email.
- Delivery timelines may vary depending on location and courier serviceability.
- Shipping addresses cannot be changed after dispatch.
Return & Exchange Eligibility
Returned products must be:
- Unworn, unwashed and unaltered
- Free from stains, makeup, perfume, odour or damage
- Returned with all original tags, labels and packaging
- Securely packed and approved through Quality Check
For co-ord sets, the complete set must be returned. Individual tops or bottoms cannot be returned separately.
Products that fail Quality Check will not qualify for return, exchange or refund.
How to Raise a Request
Contact us within 7 days of delivery through WhatsApp, phone or email. Share your Order Number, reason for return and product photographs if requested.
Approved reverse pickups will generally be scheduled within 5 business days and are free across serviceable pincodes.
If reverse pickup is unavailable, you may be asked to self-ship the product after receiving confirmation from our team. Attire Empire is not responsible for items lost or damaged during self-shipping.
Exchange Policy
- One exchange is allowed per eligible product.
- Exchanges are subject to stock availability.
- You may select another available size, colour or product of equal or higher value.
- Any price difference must be paid before dispatch.
- Exchanged products cannot be returned or exchanged again, except if damaged, defective or incorrect.
Non-Returnable Products
The following cannot be returned or exchanged:
- Final Sale, Clearance or Non-Returnable products
- Customised or altered products
- Products without original tags or packaging
- Used, washed, damaged or incomplete products
- Incomplete co-ord sets
Damaged, Defective or Incorrect Items
Report damaged, defective or incorrect products within 48 hours of delivery with clear photos and an unboxing video, if available.
Minor colour differences caused by lighting or screen settings and slight measurement variations are not considered manufacturing defects.
Refunds
Refunds are processed only after the returned product is received and passes Quality Check.
- Prepaid orders: Refunded to the original payment method within 4–5 business days after approval.
- COD orders: Refunded through bank transfer or Store Credit within 7–8 business days after approval.
- Store Credit is valid for 90 days and cannot be converted into cash.
- Original shipping, COD and convenience charges are non-refundable.
Return Address
Attire Empire
105, 1st Floor, Orleans Building
Udhana, Surat – 395004
Gujarat, India
Do not self-ship without confirmation from our team.
Contact Us
Phone/WhatsApp: +91 9104883384
Email: attireempire9@gmail.com
Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Please include your Order Number in all communications.
Attire Empire reserves the right to reject requests that do not meet this policy or involve suspected misuse.
